Frequently Asked Questions
Everything you need to know about shopping with DiamondLady
What shipping options are available?
We offer standard and express worldwide shipping. Standard delivery typically takes 5-7 business days, while express shipping arrives within 2-3 business days. All orders over $150 qualify for free standard shipping.
How do I return an item?
If you are not completely satisfied with your purchase, you can return items within 30 days of delivery. Products must be in their original condition with tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
Are your materials ethically sourced?
At DiamondLady, we prioritize sustainability and ethics. We work exclusively with certified suppliers who adhere to fair labor practices and utilize high-quality, eco-conscious fabrics and materials.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our style consultants for personalized advice.